WHAT YOU NEED TO DO IN THE EVENT OF A CLAIM..........
Please note that these procedures are intended for your guidance only and must not be construed as a statement of policy claims conditions. Always refer to the insurers’ policy wording for the claims procedures and conditions.
However, special procedures should be adhered to in respect of the following types of claims:
Please contact us to discuss your claim on 01268 669896 or email us HERE REMEMBER, please contact us in the first instance as we are here to help you!
In the event of a motor fleet claim, please contact us as a matter of priority in order that we can advise you on the appropriate course of action - time is key!
When accidents happen, it is paramount that there is as little disruption to your business as possible. Together with our trusted industry partners, we are able to take the stress and strain away from our clients, as soon as incidents occur. We are able to provide a 24-hour notification and helpline number (subject to your instruction) and can arrange for vehicle transportation, storage and repair along with engineering inspection services and total loss valuation assesment. We are able to provide a replacement hire vehicle at no cost to our clients in the event of a non-fault accident and handle all correspondence between third parties and their insurers.
In the event of an injury arising out of the accident, we are able to provide rehabilitation services and appoint a reputable bodily injury Lawyer to take care of the legal process if necessary.
Ian Holmes is recognised in the UK Motor market as one of the most respected claims managers in this field, through our Sister company, Holmesian Consultants Ltd, we are able to offer this expertise to our clients. Whether your incident or account includes the provision of repairs, replacement hire vehicles, indemnity and liability issues or bodily injury claims, we are well placed to serve our client needs.
Danger Signs Include:
- Verbal complaints from dissatisfied customers or a threat of taking matters further
- A letter of complaint alleging neglect, error or omission
- A customer refusing to settle or delaying settlement of an account for an unreasonable length of time.
Notify us immediately you are aware that injury/loss or damage has occurred. Please remember that the late notification of any claim could prejudice your right to protection under the policy.